Refund policy

Every piece at LIDDY is vintage or antique, with its own history and character. For this reason, we do not offer returns or exchanges for change of mind.

We encourage you to carefully review the photographs, dimensions and condition notes before purchasing. If you have any questions or would like additional photographs, we’re always happy to help.

Natural signs of age, patina and wear are part of what makes these pieces special. Any known imperfections are noted in our product descriptions so you can purchase with confidence.

If Something Isn’t Right

We take great care in describing and arranging the delivery of our pieces. However, if an item arrives damaged, differs significantly from its description or has an undisclosed fault, please contact us at sales@liddyhome.com.au, preferably with photographs of the issue.

We encourage you to get in touch as soon as possible so we can find a suitable resolution. This does not limit your rights under Australian Consumer Law.

Your Consumer Rights

All purchases are protected by Australian Consumer Law.

If an item has a major problem, you may be entitled to choose a refund or a replacement of a similar type and value, where reasonably available. Alternatively, you may choose to keep the item and receive compensation for its reduction in value.

For minor problems, we will arrange a repair at no cost within a reasonable time. If a repair cannot be completed within a reasonable time, other remedies may be available under Australian Consumer Law.

Where a return is required for a problem covered by Australian Consumer Law, we will assist with arrangements and cover reasonable return costs as applicable.

Nothing in this policy excludes, restricts or modifies your rights under Australian Consumer Law.